Upon receipt of your order, it is important to control the external condition (dents, water marks, abnormal noise, etc ...). Refuse delivery if in doubt. On the other hand, it is important to check the compliance of the order to delivery. All original packaging must be retained for warranty if needde.
Use of Materials
Be careful not to try to get the parts yourself if you do not have enough experience. Any piece deteriorated because of improper use of technical specifications for equipment, installation errors or misuse causes loss of the guarantee.
Warranty and After sale Service
Check the warranty period applicable to the purported failure. All of our items with a unit value exceeds 25 € (VAT free) are guaranteed 2 years, by hackable-devices.com directly or by the manufacturer.
After sale service
Your first contact should be made via the contact form. Before contact us, make sure to gather the following information:
- Your customer number
- Your invoice number
- The reference of the parts that seem down
- Serial number of each piece
It is advisable to subscribe transport insurance. These fees will not be supported by hackable-devices.com, but if the parcel was lost by the carrier, no compensation would be possible by us.
- Pack the items with shock-absorbing materials. It must have sufficient packaging material around the object so that the product can not touch the different sides of the package and it can move inside.
- Your contact information must also appear on the package.
- Items must be sent back with their boxes, cables, etc. ... in their original state in all cases.
- Enter shipping address:
hackable-devices / CKAB
19, Galerie Feydeau
The package tracking back is not insured by hackable-devices.com, thank you to arrange with the shipping service you choose.
Postage - METROPOLITAN FRANCE
When you choose a delivery in Metropolitan France-hackable devices.com invoice transport costs depending on the amount of weight and destination of your order
Shipments are made via the postal services up to 2 pounds, UPS beyond.
Postage - SWITZERLAND
When you choose a delivery to Switzerland, hackable-devices.com invoice transport costs based on weight and destination of your order.
Shipments are made via UPS.
As part of Switzerland, orders are charged excluding VAT, the buyer will pay on arrival, about 10 CHF / customs fees, plus VAT linked to the order on the basis of 7.6% ( amount of VAT in Switzerland).
Postage - OTHER AREAS
We offer to ship your order regardless of the country in which you want to be delivered.
The delivery rate then varies according to the delivery area but also in terms of weight or volume of shipment.
Warning: the risks associated with transport are covered under the condition that the buyer has checked the goods on arrival and has exercised, if appropriate, its claim against the carrier within 48 hours, even if free shipping.